Customer Service on Social Media

The value of Social Media for businesses

Now and days almost everyone is on at least one social media platform. If your local corner store isn’t on social media they are missing out. The value of your business on social media can be priceless. Having a presence on social media can bring in new customers and keep old customers coming back.

Knowing your customers

Know which your target market and which platforms they are on! The popular three platforms are Facebook, Instagram, and Twitter. Then there are others like YouTube, Snapchat, Pinterest. Being on social media can make your customer service faster and more effective. According to this chart below Facebook and Twitter are 48% more accurate at delivering responses than email and 44% faster at delivering responses than email and 44% faster at delivering responses than email.

Source (https://websitebuilder.org.uk/blog/rise-social-media-customer-care/)

The next charts show the customer service stats on each of the major social media platforms.

Source (https://websitebuilder.org.uk/blog/rise-social-media-customer-care/)

Get on Social Media

If your business isn’t on social media or isn’t present it should. All the stats show that it is a great move to have your business on social media. If you want your business on social media and don’t know how to go about it contact us! The best social media partner you will ever have.